Blog entry by James Boekbinder
As a design researcher, this course is a chance for me to experience the system as a first-time user might.
I've purposely avoided learning too much about it before I interviewed two users. This is because the way someone describes a system or product to someone who knows little about it, reveals much about the person's mental model of the product. Now that I've done the interviews, I'm going through the manuals to have a closer look.
Already, some potential themes are beginning to emerge - things that careBUILDER can maybe do differently, or better.
More to follow soon!